Closing a Client File - A Roadmap for Fee Earners

Introduction

File closure is a key professional responsibility.

Presented by compliance expert Paul Bennett, this webinar will ensure fee earners take responsibility for, and adhere to, their firm’s internal processes relating to file closures.

This webinar reflects the changes brought about by the SRA Standards and Regulations 2019, the revised SRA guidance and the impact on professional indemnity insurance risks.

By the end of this webinar, fee earners will have a clear roadmap for a much-improved file closure process.

What You Will Learn

This webinar will cover the following:

• Who owns the file?
• Have you fulfilled the scope of the work from the engagement letter?
• Why the SRA’s 2019 Standards and Regulations should be reflected in your approach to file closure
• The SRA Solicitors Accounts Rules 2019 and the risk of residual client balances
• Reviewing and evidencing your client care obligations
• PII and residual risks
• Monies and assets your key function!
• Discharge of undertakings
• Return of documents
• Deletion of data
• How to gain real value from the process of closing files
• Closing a file risk management assessment
• Your closing letter - and why it matters

This webinar was recorded on 10th February 2025

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.