Completing Client File Reviews - Best Practice for Financial Services

Introduction

Client file reviews are an important part of a regulated firms compliance quality framework, specifically relating to evidencing: training and competence, vulnerability, TCF, the firm’s culture and robust advice adherence.

They can be used to evidence an advisor’s competence in their role as well as assuring the firm that customer needs have been met appropriately.

The outputs from client file reviews should be used as a fundamental feedback data to highlight any identified advisor development areas.

One of the biggest issues that firms encounter is ensuring that the checks are completed correctly, and the checker is competent in their role.

This virtual classroom seminar is suitable for supervisors and managers of advisors, senior managers, ‘heads of’ and managers of compliance, internal audit, and risk.

What You Will Learn

This live and interactive course will cover the following:

• The purpose of a file review
• What a file review involves
• How the file should be presented
• File outcomes
• The challenges
• Action to be taken

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.