Consumer Law - Complex Issues Simplified

Introduction

The Digital Markets, Competition and Consumers Bill contains provisions allowing the Competition and Markets Authority to fine traders up to 10% of their annual global turnover in the event of a serious breach of consumer law. Given the complexity of consumer law, it is essential that lawyers and their clients are aware of the key areas of risk and how to deal with them effectively.

This in-person course provides a clear and concise guide to the existing rules and changes and applies the knowledge gained through a series of practical exercises.

What You Will Learn

This seminar will cover the following:

Supply of Goods, Digital Content and Services

• Overview of the Consumer Rights Act 2015
• Summary of the key statutory rights and remedies

Unfair Terms

• Incorporation of terms
• Test of ‘unfairness’
• Core terms exemption
• Meaning of ‘transparent’ and ‘prominent’

Distance Selling

• Overview of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Meaning of ‘distance contracts’
• Information requirements
• Cancellation rights

Unfair Commercial Practices

• Overview of the Consumer Protection from Unfair Trading Regulations 2008
• General and specific prohibitions
• Schedule of unfair practices

Collective Proceedings

• Key features of collective proceedings orders
• Recent caselaw

Digital Markets, Competition and Consumers Bill

• Details of the new fining powers
• Changes to the rules on unfair commercial practices