Emotional Intelligence (EI) - Developing Better Business Relationships

Introduction

Emotional Intelligence (EI or EQ) accounts for 58% of performance in all jobs, is the single biggest predictor in the workplace and the strongest driver of leadership and personal excellence. Tested alongside 33 other important skills, EQ subsumes most of them, including time management, decision-making and communication. EQ is the key to interpersonal effectiveness and incorporates many essential soft skills.

This virtual classroom seminar, led by a highly experienced business consultant, aims to raise your self-awareness and increase your emotional intelligence (EQ). It will allow you to develop and use your EQ to engage, lead and succeed - in both internal and external relationships.

What You Will Learn

This live and interactive course will cover the following:

• Introduction
• Why is emotional intelligence so important?
• The 12 domains of emotional intelligence
• How emotionally intelligent are you?
• Increase self-awareness and manage your emotions
• Develop your self-awareness
• Assess your strengths and weaknesses
• Recognise and manage your emotions and stress (emotional regulation)
• Increase your adaptability, achievement orientation and positive outlook
• Use non-verbal communication (NVC) effectively
• Develop empathy with others
• Develop your social awareness
• See the world through others’ eyes with empathy
• Read others’ emotional states
• Create rapport and trust
• Relationship management essentials
• Improve your organisational and political awareness
• Enhance your communication, influence and persuasion skills
• Be a great coach and mentor
• Promote teamwork and collaboration

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.