Handling Complaints to the Financial Ombudsman Service - How to Ensure Success

Introduction

The Financial Ombudsman Service (‘FOS’) continues to go through a period of organisational change with new challenges ahead.

This short webinar will focus upon the key points to bear in mind when handling complaints at the FOS in order to maximise the possibility of a successful outcome.

It is suitable for a variety of professionals including lawyers (bringing or defending complaints), claims handlers, compliance officers, complaints handlers, risk professionals and others who are involved with complaints made to the FOS.

What You Will Learn

This short webinar will cover the following:

• Organisational changes in the FOS and their practical relevance to you
• The complaints process from start to finish
• The basis of decision-making by the FOS which is often not properly understood
• Practical tips and guidance on improving your chances of success (as a consumer or a firm)
• The interaction of the FOS with the FCA and related regulatory implications
• Impact to date of the FCA’s Consumer Duty
• The latest trends, developments and current data

This pre-recorded webinar will be available to view from Wednesday 4th June 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.