How to Deal with Potential Vulnerabilities - A Bite-Sized Guide for Financial Services

Introduction

This short webinar will highlight the FCA’s Finalised Guidance for firms on the Fair Treatment of Vulnerable Customers (FG21/1), along with subsequent updates and guidance.

Vulnerabilities are being mentioned at every turn, rather than feel confused, get your head around the key actions your firm should and can be taking.

The FCA Consumer Duty means your firm needs a clear policy for its treatment of vulnerable clients, and all of your staff need to be on-board.

By the end of the webinar, you will be able to view your firm’s vulnerabilities procedures with greater confidence.

It is suitable for financial advisers, paraplanners, compliance managers and office managers.

What You Will Learn

This short webinar will cover the following:

• The FCA’s rules and guidelines relating to vulnerabilities
• Different customer needs
• How inclusion by design can evidence your firm’s ethos of inclusivity

This webinar was recorded on 10th October 2024

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.