The FCA's Banking Conduct of Business Sourcebook - Navigating the Complexities

Introduction

In today's dynamic financial landscape, adhering to the FCA's Banking Conduct of Business Sourcebook (‘BCOBS’) is paramount.

This comprehensive new virtual classroom seminar will equip you with the knowledge and practical skills needed to navigate the intricacies of BCOBS, with a particular focus on General Standards and the crucial area of Distance Communications.

The session will allow you to:

• Enhance your BCOBS expertise: Gain a thorough understanding of the regulations and their implications for your daily work
• Master Distance Communications: Learn best practices for engaging with customers across various channels, including telephone, online platforms, and mobile apps
• Mitigate regulatory risk: Ensure compliance and avoid potential penalties or reputational damage
• Boost customer confidence: Build trust and strengthen client relationships by adhering to the highest ethical standards
• Improve your professional skills: Become a valuable asset to your firm by demonstrating your commitment to compliance

This session is essential for all staff involved in advising on, selling, or administering regulated products and services, particularly those engaging in distance communications, as well as anyone supporting firms in relation to these activities.

What You Will Learn

This live and interactive course will cover the following:

• Foundation of BCOBS - purpose, applicability, impact, and consequences
• General standards - a summary of the scope of the rule book looking at each theme
• Deep dive into distance communications - risk and challenges, rules, channels, practical applications, and scenarios
• Embedding compliance and ongoing development

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.