Treating Customers Fairly - What the FCA Expects

Introduction

The FSA launched its Treating Customers Fairly (‘TCF’) initiative back in 2007. Since then, it has evolved and is the bedrock of the FCA’s supervisory principles.

Understanding the basics of TCF is essential for every firm authorised and supervised by the FCA.

The ethos of TCF, and how it relates to a firm, is an essential part of ensuring a business is healthy; the culture of a firm is on the right track, and its clients are being treated fairly.

This new virtual classroom seminar will cover everything a firm needs to know about Treating Customers Fairly, including the hot topic of vulnerability.

Everyone in a financial advice firm will benefit from this session as we delve into the details of Treating Customers Fairly, paying close attention to the current publications and articles from the FCA.

Understanding the details of Treating Customers Fairly will provide your firm with a robust basis on which to evidence that it’s not only adhering to the rules but also working to improve the effectiveness of its business.

Learning about Treating Customers Fairly will help your firm’s advisers develop, as well as further protect customers.

Consumer Duty is focusing the industry further into evidencing that the regulated firm is doing all they can to act in the clients’ best interest - illustrating clear monitoring, analysis and evaluation of your firm’s processes is a key tool in the Duty.

The content of the session is suitable for FCA authorised companies (business owners, supervisors and managers of advisors, senior managers, ‘heads of’ and managers of compliance, internal audit, and risk), and those wanting to create best practice within their firm.

What You Will Learn

This live and interactive course will cover the following:

• Understanding Treating Customers Fairly
• How to incorporate this information into all of your firm’s processes
• The importance of evidencing your understanding of FCA regulation
• How to ensure that clients are treated fairly
• The ethos of Consumer Duty
• How to do the right thing by your clients and your business

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.